Privacy Policy

Last updated: October 24, 2026

1. Our position on logs

EllevenVPN does not record the websites you visit, the content of your traffic, or your real IP address. Our servers keep no history of what you do while connected.

We do keep two things about your use of the VPN: the total amount of data each device uses per month (a single number, used to enforce the free plan's monthly limit), and app events such as when you connect or disconnect and which server you picked (used to find and fix connection problems). Both are described below.

2. What we collect and why

EllevenVPN has no user accounts. We never ask for your name, phone number or password. To run the service, we store:

  • Device identifier — a random code created on your device. Used to set up your VPN connection and to check your plan. It is not linked to your name.
  • Anonymous app ID — created automatically when the app first opens, with no email or password. Used to secure requests between the app and our servers.
  • Shared allowance key — on Apple devices, an anonymous code Apple provides for your iCloud account; on Android, a code based on the device's system ID. Used so the free data allowance is shared across your own devices. It does not reveal your Apple ID or email.
  • Connection key and tunnel IP — the public half of your device's encryption key, and the internal VPN address (e.g. 10.8.0.5) we assign. Required to create your encrypted connection.
  • Monthly data total — how many bytes your device used this month. Used only to enforce the free plan's limit and show you how much is left.
  • Plan and purchase records — whether you're on the free or premium plan, and which plan you bought, its price and date, confirmed with Apple or Google.
  • Device details — device model, system version, app version, language, region setting and time zone. Used to fix bugs and understand which devices we need to support.
  • App events and crash reports — screens opened, connect and disconnect times, chosen server, connection errors, purchases and crashes. Used to improve the app and fix problems.
  • Feedback — anything you send through the in-app feedback form, including your email address if you choose to add one. Used to reply to you.

We do not collect your name, real IP address, browsing history, contacts, location (GPS) or any card or bank details.

3. Payments

All payments are processed by Apple App Store or Google Play. We never see your credit card or banking details. We receive only a confirmation of your purchase and its plan, price and date.

4. Advertising

The free tier shows occasional ads via Google AdMob. Ads may use your device's advertising ID (on iPhone and iPad only if you allow tracking when asked), which you can reset or limit in your system settings. Premium users see no ads at all.

5. Data location

Service data is stored with Supabase. VPN servers are located in the United States, the Netherlands, and Singapore. None of these servers keep a history of your traffic.

6. Third parties

  • Apple App Store / Google Play — payment processing, app distribution.
  • Supabase — stores the service data listed above.
  • Vultr — hosts our VPN servers.
  • Google Firebase — app events and crash reports.
  • Google AdMob — advertising for the free tier.
  • Cloudflare — DNS for our domain; the address lookups your device makes while connected (Cloudflare's 1.1.1.1 service); and the in-app speed test.
  • ipwho.is — shows your current IP address and approximate location on the in-app IP screen, only when you open it.

Each of these companies handles data under its own privacy policy.

7. Your rights

Uninstalling the app removes the data stored in the app. On Apple devices the random device identifier may stay in the device's secure storage and be reused if you reinstall. To have the data we hold about your device deleted from our servers, email us the support code shown in the app's Settings and we will delete it.

8. Children

EllevenVPN is not directed at children under 13. We do not knowingly collect data from children.

9. Changes

We'll update this page if our practices change. Major changes will be reflected with a new "Last updated" date and announced in-app.

10. Contact

Questions about this policy? Email [email protected].